Amirul Mokhtar · Business processes, systems & adoption
I’m Amirul Mokhtar. I connect business needs with practical workflows, software setup and user training. Across CRM, ecommerce and booking platforms, I’ve helped teams get started with systems and use them more confidently.
Currently Senior Sales & Growth Executive at VeecoTech Solutions, working with RakanSales CRM.
Software Implementation
Customer Training
Technology Adoption
Current work
01 / 04
Senior Sales & Growth Executive
I work across RakanSales, VeecoTech’s SaaS CRM, and VeecoTech Solutions’ client projects. My work starts by understanding a customer’s process and turning it into a workable system setup.
I map customers’ lead management and follow-up workflows, configure pipelines, lead labels and assignment rules, and validate customer records. I support onboarding through go-live, demonstrate the CRM in real sales scenarios and help users get started.
In my sales role at VeecoTech Solutions, I learn what a client needs, propose a suitable solution, and define the project scope, deliverables and quotation. I also support RakanSales through product education and demonstrations.
Across this work, I connect customer needs with a practical system setup and guidance that helps people get started.
Implementation in Practice
02 / 04
Across commercial and community roles, I’ve translated business needs into application setup, supported software rollouts and helped people use new systems with confidence.
Understand the business — Clarify needs, map workflows and identify gaps.
Make the system fit — Translate requirements into practical configuration and validate the setup.
Help people use it — Onboard users, deliver training and create useful guidance.
Improve adoption — Learn from user feedback and refine the workflow where needed.
CRM implementation · RakanSales
Business context
Businesses needed to bring lead management and follow-up into their CRM.
My contribution
Mapped workflows, configured pipelines, labels and assignment rules, and checked customer records before go-live.
Guidance & onboarding delivered
Created knowledge-base guidance, demonstrated sales scenarios and helped customers get started.
VeecoTech / RakanSales
Senior Sales & Growth Executive
Onboarding & training · SferaAI
Situation
A local council in Perak introduced a facilities-booking system.
My work
Onboarded the team and delivered a series of in-person training sessions.
User support
Answered follow-up questions in a dedicated group; across SferaAI work, also configured services, access and booking rules.
SferaAI
Go To Market Lead
SME education · EasyStore
Situation
SMEs needed help setting up and using their online stores.
My work
Delivered workshops and webinars, and wrote tutorials and practical how-to guides.
Training settings
Merchant programmes involving MDEC, eUsahawan, SIDEC and Cradle, plus online and coworking-space sessions.
EasyStore
Marketing, community & merchant enablement
How I approach the work
03 / 04
I start with the way a team works, shape the software around it, and stay close as people learn to use it.
01 / DISCOVER
Listen to the people doing the work, clarify requirements, and map workflows to identify gaps and improvements.
02 / IMPLEMENT
Configure workflows and data around real tasks, then validate records and test the setup with users before go-live.
03 / SUPPORT
Onboard and train users with practical demonstrations and guides, support go-live, and use feedback to improve everyday use.
My perspective
A system’s value comes to life in what people can confidently do with it.
That is what connects my interest in software implementation, practical training and customer adoption.
A bit more about me
04 / 04
My route into software implementation started in commercial and customer-facing roles across ecommerce, logistics, booking and CRM. Those roles taught me how to uncover a business need, explain a system clearly and stay close to the people who use it.
My work connects business needs, practical system setup and user training. I enjoy mapping processes, learning systems and helping teams become confident users.
I’m also developing an interest in practical AI adoption for SMEs: where it can help in everyday work and how to teach people to use it thoughtfully.
VeecoTech Solutions / RakanSales
Senior Sales & Growth Executive
SferaAI
Go To Market Lead
Krenovator · Orius Digital
Head of Marketing · Digital Marketing Specialist
Overlapping roles, with part-time work
EasyStore
Head of Community; Head of Marketing
Delyva
Co-founder & Marketing Lead
Connect with Amirul
Looking to improve a process, introduce a business system or help your team use it effectively? I’d welcome a conversation—whether you need help with a project or someone to take on that work in-house.